• Overview

• How to create an installment plan

• Installment plan payment timeline

• Email Notifications for installment plans

• Frequently Asked Questions

Installment plans are recurring payments made from a client to your organization or a designated recipient. Please note that installment plans cannot be financed, only Programs can be financed.

⚠️ The payment timeline is affected by your client's payment method. ACH payments take 3-5 business days to process; credit cards process instantly.

​For the shortest possible invoice timeline, please have your client pay via Credit Card.

• Day 0: Client's payment clears to Ascend

• Day 1: Ascend will initiate ACH transfer of funds to the designated recipient.

• Day 2: Funds will clear to the designated recipient.

⚠️ Please keep in mind, if your client pays via ACH this timeline will be extended by the number of days it takes your client's payment to fully process, typically 3-5 business days.

• The client will only receive one email requesting payment for the installment plan.

  • Your team can manually re-send the email as many times as necessary through our platform
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• When the client has initiated payment, both the client and user who created the installment plan will receive an email notification of the processing payment

• Once the client's payment is fully processed and clears to Ascend, both the client and agency user will receive an email notification of the completed payment
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• When Ascend transfers funds to the designated recipient, a remittance report will be sent to your team's accountants and any users subscribed to remittance report emails.
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• The client will receive email reminders for upcoming payments.

  • If Autopay is ON, the client will receive an email reminder 3 days before the payment method is charged

  • If Autopay if OFF, the client will receive an email reminder 20 days before due, as well as 7, 3, 2, and 1 day before due. If the customer pays before the due date, the email reminders will stop at that time.

Can I create a single invoice?

• Yes, that feature is called One-time payments.

What does the installment plan look like to my customer?

• Your client will see a very similar experience to the existing checkout flow, where they enter in their payment information and complete payment.

  

Can I refund an installment plan?

• Yes, by selecting Refund in the top right corner of the page.

• The refund amount cannot be greater than the amount paid.

• Transaction fees are non-refundable.

Do installment plan payments show up on the Accounting page?

• Yes, in the Receivables tab of the Accounting page. The Accounting page is only available to Admin and Accountant user types.

Need more help? Contact us at support@useascend.com for more help.