• Overview

• How to Create a one-time payment

• One-time payment timeline

• Email Notifications for One-time payments

• Frequently Asked Questions

One-time payments are made from a client directly to your organization or other designated recipient. One-time payments cannot be financed, only Programs can be financed

1. Select One-time payments from the navigation bar on the lefthand side of the dashboard

2. Click Create one-time payment

3. Fill out the invoice details and click Create one-time payment

4. After creation, send the payment link to your client by clicking Send email

   

⚠️ The payment timeline is affected by your client's payment method. ACH payments take 3-5 business days to process; credit cards process instantly.
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​For the shortest possible invoice timeline, please have your client pay via Credit Card.

• Day 0: Client's payment clears to Ascend

• Day 1: Ascend will initiate ACH transfer of funds to the designated recipient

• Day 2: Funds will clear to the designated recipient

⚠️ Please keep in mind, if your client pays via ACH this timeline will be extended by the number of days it takes your client's payment to fully process, typically 3-5 business days.

• The client will only receive one email requesting payment for the invoice.

  • Your team can manually re-send the invoice email as many times as necessary through our platform

• When the client has initiated payment via ACH transfer, both the client and user will receive an email notification of the processing payment

  • This email is not sent when the client pays via Credit Card.

• Once the client's payment is fully processed and clears to Ascend, both the client and user will receive an email notification of the completed payment

• When Ascend transfers funds to your organization, the admin and accountant users will receive an email notification of the inbound funds.

Can I create a recurring one-time payment?

• Yes, that feature is called subscriptions, and is available as a part of Ascend+

What does the one-time payment look like to my customer?

• Your client will see a very similar experience to the program checkout flow, where they enter in their payment information and complete payment.

  

Can I refund a one-time payment?

• Yes, you can refund a one-time payment by select Refund in the top right corner.

• The refund amount cannot be greater than the amount paid.

• Transaction fees are non-refundable.

Do one-time payments show up on the Accounting page?

• Yes, in the Receivables tab of the Accounting page. The Accounting page is only available to Admin and Accountant user types.

Need more help? Contact us at support@useascend.com for more help.