Payment Method Options
What You'll Learn
Ascend accepted payment methods
Processing time for each method
Turning off certain payment methods for a program/insured
Accepted Payment Methods
Ascend supports multiple purchase methods for your clients to select at checkout. By default, these are Card and ACH.
Wire is also available upon request for agencies subscribed to Ascend Plus. Please contact us at support@useascend.com to inquire about the wire payment method. Please note that this may come at an additional transaction fee cost to your agency.
⚠️ ACH payments have a processing timeline of 3 to 5 business days (not including weekends and bank holidays). ⚠️
During the processing time, Ascend is not in possession of the customer's funds, and processing payments are NOT considered successful until Ascend receives the funds into our account.
Method | Processing Time |
Card | Immediate (30 seconds) |
ACH | 3-5 business days |
Wire | Varies (depending on insured's bank processing timeframe) |
Check* | 7 calendar days |
Ascend does not have the authority to expedite the processing time of the banking system, even in urgent situations. If your customer requires funds urgently, we suggest that they make the payment via card, which typically takes less than a minute to process.
*Check payment method is not available for all agencies. Please see more information here.
Why This Matters:
Clients may require their certificate of insurance immediately, and in such cases, paying via Credit Card may be preferred over ACH due to the processing time associated with the latter method.
By disabling ACH for such clients in advance, we can prevent a situation where the coverage has been bound, but the payment doesn't clear. This not only provides greater flexibility to clients but also ensures that the payment process is smooth and efficient.
Customize your insured's payment method options
If your insured needs to make payment quickly, and cannot wait for the ACH processing timeline, you can adjust the payment link to show certain methods and block insureds from using others. See more info about the payment method customization here.
Transaction fees
Transaction fees depend on both the payment method (ACH, Card, Wire, or Check), and the program type (financed or pay in full). Transaction fees are displayed within the payment checkout flow.
Paying multiple invoices via check or wire
When paying multiple invoices from a single check or wire payment, we charge a transaction fee based on the number of payments received. For example:
paying 5 invoices with 1 wire payment would incur 1 wire payment fee
paying 1 invoice with 5 wire payments would incur 5 wire payment fees
Contact Us
Need more help? Contact us at support@useascend.com for more help.