• Ascend accepted payment methods

• Processing time for each method

• Turning off certain payment methods for a program/insured

Ascend supports multiple purchase methods for your clients to select at checkout. By default, these are Card and ACH.

Wire is also available upon request for agencies subscribed to Ascend Plus. Please contact us at support@useascend.com to inquire about the wire payment method. Please note that this may come at an additional transaction fee cost to your agency.

⚠️ ACH payments have a processing timeline of 3 to 5 business days (not including weekends and bank holidays). ⚠️

During the processing time, Ascend is not in possession of the customer's funds, and processing payments are NOT considered successful until Ascend receives the funds into our account.

Ascend does not have the authority to expedite the processing time of the banking system, even in urgent situations. If your customer requires funds urgently, we suggest that they make the payment via card, which typically takes less than a minute to process.

Clients may require their certificate of insurance immediately, and in such cases, paying via Credit Card may be preferred over ACH due to the processing time associated with the latter method.

By disabling ACH for such clients in advance, we can prevent a situation where the coverage has been bound, but the payment doesn't clear. This not only provides greater flexibility to clients but also ensures that the payment process is smooth and efficient.

If your insured needs to make payment quickly, and cannot wait for the ACH processing timeline, you can adjust the payment link to show certain methods and block insureds from using others. See more info about the payment method customization here.

Need more help? Contact us at support@useascend.com for more help.