• How to update the effective date of a policy

• What the limitations of these updates are

1. From the program page where the relevant policy exists, scroll down to the Policies section

2. Locate the row for the policy you'd like to update

3. Select the Actions menu on the right-hand side

4. Select Edit policy

5. Enter the updated/correct effective term

6. Click Update quote

This will save the new effective date/term on the program.

The update will be blocked when attempting to make the following changes on a financed program where payment from the insured has already been initiated:

• Changing the effective date to a date in the past

• Changing the term length (i.e. changing a 1-yr policy term to a 10-month policy term)

• Changing the date more than 2 weeks into the future

If you need to make one of the above changes, please reach out to our Ascend Support Team and provide the policy binders docs along with the request to make this update.

NOTE: Changing the effective date on a policy once a PFA has been signed by the insured will not update the installment due date on the finance agreement payment schedule.

You might be trying to make an unpermitted change to a financed program. The update will be blocked when attempting to make the following changes on a financed program where payment from the insured has already been initiated:

• Changing the effective date to a date in the past

• Changing the term length (i.e. changing a 1-yr policy term to a 10-month policy term)

• Changing the date more than 2 weeks into the future

Our system does not automatically update the installment due date based on an updated effective date/term because the payment schedule is cemented in when the insured signs to PFA.

This can be done on a request basis. Please reach out to support@useascend.com and provide the policy binders docs along with the request to make this update.

Need more help? Contact us at support@useascend.com for more help.