• What is the split initial payment feature?

• How to turn this on for your insured

• Frequently Asked Questions

The split payment feature allows insureds to pay their down payment with two payment methods instead of just one on their first payment.

The split payment must be enabled by request for agencies on Ascend Plus. Please reach out to our Support Team at support@useascend.com to turn this feature on for your programs.

Once turned on, split payment can be enabled on any program's initial checkout payment:

• For financed programs, this will be the insured's down payment.

• For paid in full programs, this will be the insured's single paid in full payment.

Payment methods

Insureds can only use ACH and/or card methods when splitting a payment, and both methods must be entered at the same time.

This feature does not allow insureds to make partial payments at different times.

NOTE: This feature is not currently available on monthly installment or endorsement payments.

1. Locate the program you'd like to turn this feature on for

2. Under the Payment options section, check the Allow splitting initial invoices checkbox

   

3. The payment link will be updated to show the Split payment toggle option to the insured. If the link is already open, it may need to be refreshed to show this option.

4. Insured will now have the option on the payment page of the payment link to pay with 2 payment methods

5. The insured can then plug in the desired dollar amount for each method. Payment will be blocked from completing if the sum of both methods does not equal the total being invoiced to the insured.

No, this feature does not allow insureds to make partial payments at different times. Both methods must be entered and charged at the same time.

Currently, the split payment feature only allows two payment methods, but this is something we hope to build more flexibility into soon.

A program will not be active until both payments succeed, so if the insured uses one card method and one ACH method, the program will be Active starting when the ACH payment succeeds, after the 3-5 business day processing time, even though card payments are immediate.

The program will not be Active until both payments are successful. Finance agreements and/or carrier funding will not be sent out with only partial payment received to Ascend.

If one method fails, the insured will receive an email to re-initiate the partial payment, and will be required to initiate for the same amount as the original payment attempt.

The insured can plug in the desired dollar amount for each method. Payment will be blocked from completing if the sum of both methods does not equal the total being invoiced to the insured.

Need more help? Contact us at support@useascend.com for more help.