• The required steps to start using Ascend

• How to set up your bank details

• How to add your team members to Ascend

• What is take rate and how to set it up

Because Ascend funds your organization for policy and invoice related payments, we require both the Operational and Trust Accounts during set up.

Please note this page may only be accessed by your Ascend dashboard Admins.

1. Go to https://dashboard.useascend.com/bank-details

2. Under the Bank details section, enter the information about both the Operational and Trust accounts.

   1. If you are updating an existing bank account, please click the Edit button

3. To know which bank account to enter in each, please see the differentiation below:

   1. Operational: The account you use to manage your agency’s operational expenses. For financed policies, Ascend will send your commission to this account

   2. Trust account: The account you use to hold funds on behalf of other parties (e.g. carriers, wholesalers, MGAs, etc). For paid in full policies, Ascend will transfer all funds (premium and commission) to this account

4. Click Save Changes

To give your team access to the Ascend Dashboard, you'll need the following information:

• Unique work email (multiple users cannot have the same email address)

• First & last name

• Role type

• Phone number (optional)

Admin users are the only role type who have access to this Settings page

1. Locate the User Management page within the settings menu of the Ascend Dashboard

2. To. create a new user, select Add new from the top right corner of the page

3. Enter their details, including role type:

   

4. Click Save

Note: Take rate only applies to Direct Bill policies.

Read the fill take rate article here.

Take rate is an additional percentage added on the the base APR to your insured's finance agreement that are paid to your organization. This allows your organization to participate in the benefits of the finance agreement.

Take rate is paid out on the 15th of each month for all finance agreements initiated since the 15th of the previous month.

By adding a take rate, your organization will earn additional revenue when an insured chooses to finance their programs.

Your partner retail agencies will not see a breakdown of any take rate added by your team. Your adjustments will be included directly into the APR.

Admins & Accountants in your organization's workspace have the ability to add a take rate on top of the base rate used to calculate your insured's APR for financed policies.

This feature can be enabled via the Settings > Take Rate page here:

https://dashboard.useascend.com/settings/take-rate

1. Locate the Take Rate section of the Settings section here

2. Enter the desired Take Rate

3. Click Save Changes at the bottom of the page to save

Please note take rates are not allowed in the following states:

• AL, AZ, CT, DC, KY, MD, MA, MI, NV, NM, NC, SC, TX, VA, WA, WI

Take Rate is only allowed for commercial coverage in the following states:

• MA, TX

Need more help? Contact us at support@useascend.com for more help.