• Why we need your agency's bank details

• Two required bank account types

• What to do if you entered incorrect bank details and a payment has gone out to your agency.

• How to update bank account details

Because Ascend funds your agency for policy and invoice-related payments, we require both the Operational and Trust Accounts for your agency.

Please note this page may only be accessed by your agency's dashboard Admins.

1. Go to https://dashboard.useascend.com/bank-details

   1. It is also accessible from the Settings icon in the top right corner

2. Under the Bank details section, enter the Operational and Trust account information.

   1. If you are updating an existing bank account, please click the Edit button and correct it with the new information.

3. To know which bank account to enter in each, please see the differentiation below:

   1. Operational: The account you use to manage your agency's operating expenses. For financed policies, Ascend will send your commission to this account.

   2. Trust account: The account you use to hold funds for other parties (e.g., carriers, wholesalers, MGAs, etc). Ascend will transfer all funds (premium and commission) to this account for paid-in-full policies.

• Operational: The account you use to manage your agency's operating expenses. For financed policies, Ascend will send your commission to this account.

• Trust account: The account you use to hold funds for other parties (e.g., carriers, wholesalers, MGAs, etc). Ascend will transfer all funds (premium and commission) to this account for paid-in-full policies.

Please get in touch with our Support Team at support@useascend.com with the payment details and be prepared to share your agency's correct account and routing information.

⚠️ NOTE: In these situations, we will need to re-collect the payment sent to the incorrect account before we can re-issue the funds to your correct account, which may take up to 14 days. ⚠️

Need more help? Contact us at support@useascend.com for more help.