Early Loan Payoff

Edited

What You'll Learn

  • How to help your customer pay off their loan early

  • Limitations on the Early Loan Payoff Process

  • Fees associated with early loan payoff

  • How early loan payoff amounts are calculated


If your customer wants to pay off a premium finance loan early, you can generate the payment link for the remaining loan balance right from the customer's program page.

NOTE: Please note that if the payoff link is paid within three days of an existing monthly installment due date, the amount due may not be adjusted properly, resulting in an overpayment on the early loan payoff.

For this reason, we do not allow early loan payoff within three days of a recently paid monthly installment.


Step-by-Step Instructions

  1. Locate the relevant program page

  2. Click the Actions button in the top right corner of the page

  3. Select Pay off loan early

  4. A window will pop up with a payment link and the option to download an invoice document

  5. If you receive an error message indicating that the early loan payoff is unavailable at this time, it is likely that your customer recently made a monthly installment payment

    • NOTE: Please note that if the payoff link is paid within three days of an existing monthly installment due date, the amount due may not be adjusted properly, resulting in an overpayment on the early loan payoff. For this reason, we do not allow early loan payoff within three days of a recently paid monthly installment.

  6. Click the Send email button or copy the link to share the payment link with the insured

Delaying the early loan payoff until the next monthly invoice is due may cause payment issues.

Please have the insured make the early loan payoff payment at least three business days before their next upcoming monthly installment.


Frequently Asked Questions

Limitations on the Early Loan Payoff Process

If the payoff link is paid within three days of an existing monthly installment due date, the amount due may not be adjusted properly, resulting in an overpayment on the early loan payoff. For this reason, we do not allow early loan payoff within three days of a recently paid monthly installment.

Are there fees associated with paying off the loan early?

There are no additional fees charged to the customer to pay off their loan early. The payment link is dynamic and calculates to the current payoff amount owed by the insured.

How early loan payoff amounts are calculated?

The payoff amount is calculated based on the balance left on the loan at the time of payoff.


Contact Us

Need more help? Contact us at support@useascend.com for more help.