• Overview of each email sent to insureds from the Ascend system

The insured receives up to 4 email reminders to complete the initial purchase (immediately, after 2 days, 4 days, and 6 days).

Payment Notification 1

Sent to insured immediately after agents click "send email"

Payment Notifications 2

Sent to insured 2 days later if program is not purchased.

Payment Notifications 3

Sent to insured 4 days later if program is not purchased.

Payment Notification 4

Sent to insured 6 days later if program is not purchased.

Sent to insured immediately after ACH transaction initiated payment.

Sent to insured immediately when program is purchased successfully.

If you need help or have any questions, please email support@useascend.com or here's a link to our open office hours this week.